PIPEDA

Wellhana Privacy Policy (PIPEDA Compliant)

Last Updated: July 20, 2024

1. Introduction

Wellhana is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and disclose personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Definitions

• Personal Information: Information about an identifiable individual, such as name, contact information, and business-related information.
• Collection: The act of gathering, acquiring, recording, or obtaining personal information from any source.
• Consent: Voluntary agreement to the collection, use, and disclosure of personal information for defined purposes.

3. Information We Collect

We may collect the following types of personal information:

• Business Contact Information: Company name, contact person's name, job title, email address, phone number, and business address.
• Payment Information: Credit card details (not stored on our servers, handled by third-party processors).
• Website Usage Data: Pages visited, time spent, interactions with content.
• Technical Information: IP address, browser type, operating system, device information.

4. Purposes for Collection, Use, and Disclosure

We collect, use, and disclose personal information for the following purposes:

• Processing Transactions: To fulfill orders, deliver products, and process payments.
• Customer Support: To answer inquiries, troubleshoot issues, and provide assistance.
• Product Improvement: To analyze usage patterns, enhance features, and personalize experiences.
• Communication: To send updates, newsletters, and promotional materials (with the option to unsubscribe).
• Legal Compliance: To comply with laws, regulations, or legal processes.

5. Consent

We obtain consent for the collection, use, and disclosure of personal information:

• At the Time of Collection: Through online forms, agreements, or other interactions.
• Implied Consent: When information is provided voluntarily for a specific purpose (e.g., contacting us for support).
• Withdrawal of Consent: Individuals can withdraw consent at any time, subject to legal or contractual restrictions.

6. Limiting Collection

We collect only the personal information necessary for the identified purposes and limit collection to fair and lawful means.

7. Limiting Use, Disclosure, and Retention

We use and disclose personal information only for the purposes for which it was collected, unless consent is obtained for other uses. We retain personal information only as long as necessary to fulfill the purposes for which it was collected.

8. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date.

9. Safeguards

We protect personal information with appropriate security measures commensurate with the sensitivity of the information.

10. Openness

We make our Privacy Policy readily available and provide information about our policies and practices relating to the management of personal information.

11. Individual Access

Individuals have the right to access their personal information held by Wellhana and request corrections if it's inaccurate or incomplete.

12. Challenging Compliance

Individuals can address concerns about compliance with PIPEDA by contacting us.

13. Accountability

Wellhana is responsible for personal information under its control and has appointed a Privacy Officer to oversee compliance.

14. Changes to this Policy

We may update this Privacy Policy. The most up to date version is posted on our website.

15. Contact Information

For questions or concerns about this Privacy Policy or our privacy practices, please contact Wellhana.